At Grant & Douglas, we are committed to ensuring that you’re happy with any purchase you make with us. We stand behind all of the products we sell and extend all manufacturer’s warranties to our customers.
EYEWEAR SATISFACTION GUARANTEE
Please keep in mind that your eyes may take time to adjust to your new lenses, especially if your prescription has changed. However, if you feel that you’re not satisfied with your vision with your new lenses, please contact us within 60 days of purchase and we will happily recheck the prescription at no charge and provide you with replacement lenses of equal or lesser value at no extra charge.
Our goal is to have you wearing the eyewear that provides you with the best vision to meet your needs.
We are so confident that you’ll love Transitions® lenses, that if you’re not entirely happy with your Transitions® brand lenses, simply return them to us within 30 days of collection and we will replace them with a clear pair in the same prescription, design, index, coating and frame, and we will refund you the difference in price.
On regular retail lenses, excluding sale items or special packages, we provide a ONE YEAR warranty (manufacturer dependent) on all lens coatings against excessive scratches that are affecting your vision and a TWO YEAR warranty against manufacturer’s defects.
All our frames, including sunglasses (excluding sale items or special package offerings), come with a ONE YEAR warranty (manufacturer dependent) covering any manufacturer’s defects in materials and/or workmanship.